At Sands, we want your experience with us to be completely satisfactory. If you need to make a return or exchange, please follow the guidelines below.

Eligibility for Returns and Exchanges

Timeframe: You may initiate a return or exchange within 14 days of receiving your order.

Condition Requirements: Items must be in their original, unused, and unwashed condition, with all tags and packaging intact.

How to Submit a Return or Exchange

Complete the Form Below: To start the return or exchange process, please fill out the form provided below.

Await Approval & Instructions: Once we receive your request, our support team will review it and provide return instructions if eligible.

Shipping Costs: Customers are responsible for the return shipping cost unless the item received was defective or incorrect.

Processing Time

Please allow 5-7 business days for processing upon receiving the returned item.

Refunds will be credited to the original payment method within 7-10 business days after processing.

Important Notes

Non-Returnable Items: Customized items and final-sale items cannot be returned or exchanged.

For any questions, feel free to contact our support team.

Thank you for choosing Sands, where we’re committed to your satisfaction.

For a detailed review of our Return and Exchange Policy, please visit here.